GENERAL TERMS AND CONDITIONS OF SALE AND USE
These General Terms and Conditions of Sale and Use ("General Terms") apply to sales by the company Trusted Objects SAS ("Trusted Objects") of products and services ("Service"), as well as to the use of the websites under the trusted-objects.com domain (or affiliated domains) ("Sites").
The General Terms apply to users of the Sites, buyers, or the companies they represent ("you", "user", "buyer", "customer").
OVERVIEW
The Sites and all information, tools, and services accessible through them, as well as the purchase of Trusted Objects products, are made available to you on the condition that you accept all the terms, conditions, policies, and notices stated herein.
By visiting our Sites or purchasing a product or service from Trusted Objects, you engage in our "Service" and agree to be bound by these General Terms, including all additional terms, conditions, and policies referenced herein and/or accessible via hyperlink. These General Terms apply to all users of the Sites.
Please read these General Terms carefully before accessing or using our website. By accessing any part of the Sites, using them, or purchasing a product or service, you agree to be bound by these General Terms.
Any new tools or features added to the current store will also be subject to the General Terms. You can review the most current version of the General Terms at any time on this page. We reserve the right to update, change, or replace any part of these General Terms by posting updates and/or changes on our Sites.
You must read and accept the General Terms and any possible updates before using the Sites or making any purchases.
Use of the Sites is restricted to business professionals. Therefore, the applicable legislation is that which governs websites intended for professionals.
The sale of Trusted Objects products and services is reserved for business professionals. Therefore, the applicable legislation is that of business-to-business sales.
Individuals (consumers) are not authorized to use the Sites and/or purchase Trusted Objects products or services.
SECTION 1 – TERMS OF USE OF THE ONLINE STORE
The customer agrees that all content on the Sites, including but not limited to information, documents, software, images, videos, trademarks, etc., is the property of Trusted Objects or its partners, and may not be copied, downloaded, reproduced, modified, published, displayed, distributed, or transmitted in any way without the explicit written consent of Trusted Objects.
We reserve the right to modify the contents of this site at any time, but we are under no obligation to update any of the information it contains. You acknowledge that it is your responsibility to monitor any changes made to our site.
As part of a Service evaluation prior to purchase, or during normal use of the product or service, the customer may download the documents and software made available.
However, the customer agrees to:
Respect copyright, trademarks, trade names, and other proprietary rights
Use such documents or software only as intended, meaning not to modify them or use them for purposes other than those documented and expected
Some content, products, and services available through our Service may include materials from third parties.
Third-party links on our Sites may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant or assume any liability for third-party materials, websites, or for any other content, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites.
Trusted Objects and the customer are independent parties. Nothing in these Terms establishes a relationship of principal and agent, master and servant, employer and employee, or franchisor and franchisee between us. Neither party has the authority to bind the other or to create any obligation on behalf of the other.
Any notice, communication, or statement required or permitted under these Terms must be made in writing and will be deemed duly given when delivered in person, by registered or certified mail (postage prepaid, with return receipt requested), or by a recognized courier service. Notices to Trusted Objects must be sent to:
Trusted Objects SAS
Europarc de Pichaury, Building B8
1330 rue Guillibert de la Lauzière
13290 Aix-en-Provence – France
and notices to the Customer must be sent to the address indicated in the Customer’s order to which these General Terms apply, or to any other address either party may later designate in writing.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse to provide Services and/or sell products to any user at any time and for any reason.
PRICING
The prices of products and services are those listed on the site store.trusted-objects.com.
However, if an error occurs in the prices, specifications, accessories, minimum quantities, or any other element, Trusted Objects reserves the right to remove the item concerned from an order, or to cancel an entire order that includes the item concerned.
A quotation can be requested for volume orders (more than 5 units).
Quotations are mandatory for products whose pricing depends on the use case.
Prices indicated on quotations are valid for 7 days.
Minimum order quantities are specified on the site.
CHANGES TO SERVICE AND PRICING
Prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time and without notice.
We shall not be liable to you or to any third party for any price changes or for any modification, suspension, or discontinuation of the Service.
ORDER TERMS
Trusted Objects may unilaterally cancel an order at any stage of the purchase process, without justification.
The customer is responsible for ensuring compatibility of the items purchased before placing the order.
Refunds are not guaranteed in the event of incompatible purchases.
Requests to modify or cancel an order may incur additional charges for the customer, including:
- 5% on hardware
- 15% on labor (excluding taxes)
- The cost of parts and components that cannot be returned to suppliers
- The labor cost for deactivating intangible products
Orders for customized products cannot be canceled.
PAYMENT TERMS
Trusted Objects accepts the following payment methods:
Visa, MasterCard, American Express, Electron, Maestro, PayPal, and bank transfers.
Trusted Objects unilaterally determines the applicable payment terms for each order.
The customer agrees to:
Pay applicable taxes
Pay applicable shipping costs
Pay customs duties and any additional charges imposed by the destination country (usually payable to the carrier)
Tax exemption requests must be submitted before purchase, along with valid supporting documents. Taxes will otherwise be charged and will not be refundable.
The customer also agrees to pay any taxes and fees imposed by the shipping country (France)
OUT-OF-STOCK PRODUCTS
All products listed on the site can be ordered.
If an unavailable item was mistakenly not removed from the site, Trusted Objects reserves the right to remove it from the order or cancel the entire order. In such a case, the customer will be refunded.
If a purchased product requires parts that are out of stock, shipping times may be extended.
If an item requires parts that are out of stock, Trusted Objects reserves the right to replace them with alternative components that do not alter the technical specifications of the product, except for mechanical characteristics.
If an item experiences an extended shipping delay, the order will not be partially shipped—except for intangible products.
SECTION 3 – SHIPPING AND RETURNS
Please refer to our "Shipping and Returns" section on https://store.trusted-objects.com/en/content/1-livraison
SECTION 4 – PRIVACY POLICY
Please refer to our "Privacy Policy" section on https://store.trusted-objects.com/en/content/7-privacy-policy
SECTION 5 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee, certify, or warrant that your use of our Service will be uninterrupted, secure, timely, or error-free.
We do not guarantee that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without prior notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Trusted Objects, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors shall in no case be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, lost data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any part of the Service or any product procured using the Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.
SECTION 6 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Trusted Objects, our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these General Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 7 – WARRANTIES
Warranty for Hidden Defects
Any product sold on our website that presents a non-apparent defect existing at the time of sale, and that renders it unsuitable for its intended use or significantly impairs such use, is covered by a hidden defect warranty.
Product Warranty
Unless otherwise stated or agreed upon in a specific commercial agreement, products sold on the Trusted Objects website are warranted against material and manufacturing defects for one year.
If the customer detects a defect covered by the warranty, they must contact Trusted Objects’ support service as detailed in the “Shipping and Returns” section.
A product under warranty that exhibits a covered defect may be repaired or replaced with an equivalent product, at Trusted Objects’ discretion.
No other remedy is available to the customer under this warranty, and no other provision shall extend Trusted Objects' liability under the warranty.
The warranty will be void in the event of damage, misuse, or modification of the product by the customer. This includes, but is not limited to, the use or modification of the products alone or in combination with other components, hardware, or software, or in environments or under conditions exceeding or deviating from the product's technical specifications or capabilities as defined and disclosed.
Trusted Objects cannot guarantee the safety of any data stored on data media included with the product. Data may be lost during the repair process. It is the customer's responsibility to back up their data before returning any product for repair.
The provided warranty is subject to the limitation of liability outlined in the "Limitation of Warranty" section.
Service Warranty
Unless otherwise stated or agreed upon in a specific commercial agreement, services provided on the Trusted Objects website are warranted for ninety (90) days following the delivery of the relevant services and all deliverables.
The customer must notify Trusted Objects within thirty (30) days of the service completion date.
In the event of a proven defect in the service, Trusted Objects will choose either to re-perform all or part of the service, or to terminate the service agreement and refund the portion of the fees paid by the customer corresponding to the non-compliant elements of the service.
The provided warranty is subject to the limitation of liability outlined in the "Limitation of Warranty" section.
SECTION 8 – WARRANTY DISCLAIMER
Except for the warranties expressly stated above, all other conditions, representations, and warranties, whether express or implied, are hereby excluded to the extent permitted by applicable law.
The provided warranty is subject to the following limitations of liability and waiver of indirect and other damages:
The products are not designed, intended, or authorized for use in hazardous environments or for applications requiring fail-safe performance or mission-critical functionality, including but not limited to the design, construction, maintenance, or operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, autonomous vehicle navigation, control or safety systems, medical devices (whether or not subject to governmental or regulatory oversight), life-support systems, weapons systems, or dual-use applications.
Trusted Objects specifically disclaims any express or implied warranty of fitness for such uses.
No information or advice, whether oral or written, given by Trusted Objects, its resellers, distributors, agents, or employees shall create any warranty or in any way expand the scope of any warranty provided in the Agreement.
SECTION 9 – LIMITATION OF LIABILITY
The total liability of Trusted Objects, its suppliers, and subcontractors in connection with any claim whatsoever arising under or related to these General Terms and Conditions shall be limited to the purchase price paid by the customer to Trusted Objects for the products or services giving rise to such liability.
This liability is cumulative and not per incident.
SECTION 10 – WAIVER OF INDIRECT AND OTHER DAMAGES
In no event shall Trusted Objects, its suppliers, or its subcontractors be liable for the cost or procurement of substitute equipment, incidental, special, punitive, or consequential damages, loss of profits, or loss or corruption of data, or for any indirect damages whatsoever, regardless of the cause and regardless of the theory of liability—whether in breach of contract, breach of warranty, tort (including negligence), or otherwise—arising in any way from the agreement or its termination, even if Trusted Objects, its suppliers, or subcontractors have been advised of the possibility of such damages, and notwithstanding any failure of essential purpose of any limited remedy provided in the agreement.
SECTION 11 – INJURIES AND DAMAGES
The customer assumes all responsibility and liability for any injuries or damages resulting from the handling, possession, use, or sale of the Products supplied by Trusted Objects, including, but not limited to, any injury or damage resulting from the use of the Products in combination with other products, and agrees to hold harmless, defend, and indemnify Trusted Objects, its contractors, and subcontractors from any and all claims, losses, liabilities, and expenses (including attorney's fees and other costs of litigation or settlement) arising from such handling, possession, use, or sale.
The aforementioned obligation of the Customer to hold harmless, defend, and indemnify Trusted Objects shall not apply to the extent that such claim, loss, liability, or expense results from the willful misconduct or gross negligence of Trusted Objects.
SECTION 12 – CUSTOMER ACCESS, SECURITY, AND PRIVACY
The customer may create an account on the Trusted Objects website and log in at any time to view the history and status of their orders.
Online transactions are secured by TLS (Transport Layer Security) technology.
Payments are processed in real time through the payment platform provided by banking institutions (LCL) or payment providers (PayPal).
Trusted Objects does not store your banking details; they are processed directly by the payment provider (Bank or PayPal).
Orders are reviewed by a Trusted Objects employee, and in order to combat fraud, suspicious orders may be subject to cancellation.
SECTION 13 – THIRD-PARTY SOFTWARE
If the product includes third-party software, whether installed on the product or otherwise available (“Software”), the customer agrees to comply with all applicable third-party license terms for such software.
SECTION 14 – INTELLECTUAL PROPERTY; RIGHTS TO WORK PRODUCT
The parties agree and understand that each party retains all rights, title, and interest (including all proprietary rights) in its own Retained Intellectual Property.
“Retained Intellectual Property” includes each party’s concepts, data, designs, developments, documentation, drawings, materials, enhancements, information, inventions, processes, software, techniques, technologies, tools, as well as any third-party licenses or other rights to use any of the foregoing, which existed prior to the sale of the Products or Services contemplated herein, or were developed entirely independently by a party, at any time, without the use of, knowledge of, or reference to the other party’s confidential information or other information obtained under this Agreement.
Unless expressly agreed in writing by the parties, the Products and/or Services provided by Trusted Objects under this Agreement shall not be considered “work-for-hire,” and no intellectual property rights shall be transferred from one party to the other, unless explicitly stated otherwise.
The Products and/or Services may include deliverables composed of components, software programs, documentation, specifications, reports, or other materials, including third-party intellectual property that is either owned by Trusted Objects or licensed to Trusted Objects by its third-party licensors (the “Deliverables”).
Trusted Objects and its licensors retain all ownership rights in any preexisting Intellectual Property, whether tangible or intangible, developed, acquired, or prepared by Trusted Objects in connection with providing its Products or Services, as applicable (collectively, “Preexisting Rights”), and the Customer expressly acknowledges and agrees that all Deliverables shall remain the sole property of Trusted Objects or its licensors, as applicable.
To the extent that Trusted Objects' pre-existing rights are embedded in or form an integral part of any goods, Products and/or work product or Deliverable provided to the Client under this Agreement, AND subject to the Client’s payment of all fees or amounts due to Trusted Objects and compliance with these terms and conditions and/or any additional terms that may be expressly agreed upon by the parties, Trusted Objects grants the Client and its subsidiaries and affiliates, excluding the Prohibited Territories as described under the section “SHIPPING AND RETURNS”, a non-exclusive, non-transferable license, for the number of credits purchased or for the agreed duration, as the case may be, to use all Products or Deliverables resulting from the provision of Services as set forth herein.
Notwithstanding the foregoing, Trusted Objects retains the unrestricted right to use and adapt for its future work, for itself or for third parties, any techniques, ideas, designs, software, or other materials or information that Trusted Objects develops or acquires in the performance of the Services, with no obligation to the Customer, provided that such use does not violate the use restrictions of confidential information set forth below or in accordance with any separate confidentiality or non-disclosure agreement agreed to by the parties.
SECTION 15 – MISCELLANEOUS PROVISIONS
ARTICLE 1 – Force Majeure
Delay or failure to perform any obligation under these Terms and Conditions of Sale shall be excused to the extent that such delay or failure is caused by a Force Majeure event.
For the purposes of this Agreement, “Force Majeure” shall mean any cause that prevents the performance of an obligation under this Agreement (except for the payment of money) that is beyond the reasonable control of either party and that could not have been avoided or overcome by the exercise of reasonable and customary diligence. This includes, but is not limited to, fire, flood, sabotage, shipwreck, embargo, epidemics or pandemics, explosion, labor disputes, accident, riot, acts of government authority (including, but not limited to, actions, tariffs, duties, or other obligations imposed under existing or future laws or regulations), natural disasters, and delays or failures in obtaining components from suppliers, raw materials, or transportation.
ARTICLE 2 – SEVERABILITY
If any provision of these Terms of Use is found to be illegal, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms and Conditions. Such determination shall not affect the validity and enforceability of any remaining provisions.
ARTICLE 3 – TERMINATION
Obligations and liabilities incurred by the parties prior to the date of termination shall survive the termination of this Agreement for all purposes.
These Terms and Conditions shall remain in effect unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If, in our sole discretion, we believe or suspect that you have failed to comply with any term or provision of these Terms and Conditions, we may also terminate this Agreement at any time without notice. In such case, you will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services (or any part thereof).
ARTICLE 4 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions, along with any policies or operating rules posted by us on this site or in relation to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, without limitation, any previous versions of the Terms and Conditions).
Any ambiguity in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
ARTICLE 5 – GOVERNING LAW
These Terms and Conditions, and any separate agreements whereby we provide you with Services, shall be governed by and construed in accordance with the laws of France, without regard to principles of conflict of laws.
Any dispute relating to the interpretation and/or performance of these Terms and Conditions shall be submitted to the exclusive jurisdiction of the Commercial Court of Paris, and the parties expressly consent to the exclusive jurisdiction of that court.
ARTICLE 6 – CHANGES TO THE TERMS AND CONDITIONS
You may review the most current version of the Terms and Conditions at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our Sites. You must review and accept the Terms and Conditions before using the Sites and/or making any purchases. By continuing to access or use our Sites and/or Services after changes have been posted, you agree to the revised Terms and Conditions.
v10 - 03/07/2025